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The right medication at the right time

Tufts Medical Center is committed to improving medication safety and educating patients and their families / caregivers about safe medication practices.

We have introduced a new medication system that uses bar coding and computer technology in the pharmacy and at the patient's beside to help eliminate medication errors. When our pharmacists fill a medication order, the computer system checks the patient’s medical record for possible conflicts such as allergies or interactions with other medications. In hospital rooms, our nurses bring a mobile medication cart with a wireless laptop computer and an electronic scanner to the patient's bedside. If a potential error is detected, the computer immediately alerts the nurse, and the appropriate corrections are made.

Infusion pumps have been used in hospitals for more than 30 years to administer intravenous drugs and fluids. Since their introduction they have evolved into devices that can significantly reduce the risk of medication errors. We use sophisticated "smart pumps" to help intercept medication errors. These computer-assisted devices can prevent the delivery of a medication dose that is different from the dose ordered by the doctor.

What patients can do

  • Make sure you know your medications, how to take them, and why you take them. 
  • Keep an updated list of your medications in your wallet or purse.
  • The list should include:
    • Name of the medication
    • Dose
    • How often you take it
    • Why you take it
    • Any vitamins and over-the-counter (OTC) products
    • Medication allergies
    • Name and telephone number of your pharmacy
  • Review your medication list with physicians, nurses and pharmacists.
  • Remind your health care provider to help you update your medication list when medications are started or stopped.  
  • Ask your pharmacist any questions you have. The pharmacist will explain what your medication is for and check if it is safe to take medications together. 
  • While you are in the hospital, do not take medications from home – not even an aspirin – unless you discuss this with your doctor.
Nicole Irish, RPh, a Clinical Pharmacist at Tufts Medical Center, is checking and preparing the dosage of a medication in the pharmacy department.

Influenza (the flu) is a respiratory infection caused by the influenza virus. Although flu activity can occur throughout  the year in the United States, its peak activity is October through May. Prevention is the best way to protect patients and staff from getting the flu. For this reason, Tufts Medical Center requires everyone who works or volunteers at the hospital to be vaccinated or wear a mask from November 1 through March 31. Based on public health reporting, the date range may be expanded.

At Tufts Medical Center, our highly skilled nurses work side-by-side with physicians and other experienced professionals to deliver exceptional patient care. As part of our commitment to excellence, we continuously review factors that affect the quality and safety of the care we provide to our patients. As required by The Massachusetts Department of Public Health, we regularly report the Registered Nurse-to-Patient ratios within our Intensive Care Units and Neonatal Intensive Care Units.

Katie Miller, RN comforts patient in the SICU at Tufts Medical Center.

A patient fall is a sudden, unintentional descent to the floor during a hospital stay. It is important for Tufts Medical Center staff to help patients avoid these falls in order to reduce the risk of serious injuries.

A “central line” or “central catheter” is a tube that’s placed into a patient’s large vein to draw blood, or give fluids or medications. A bloodstream infection can occur when germs travel down a “central line” and enter the blood. If you develop a catheter-associated bloodstream infection, you may have a fever and chills, or the skin around the catheter may become sore and red.

A urinary tract infection (UTI) is an infection in the urinary system, which includes the bladder (stores urine) and kidneys (filter the blood to make urine). If germs enter these areas, an infection can occur. If you have a urinary catheter, germs can travel along the catheter and cause an infection in your bladder or your kidney. This is called a catheter-associated urinary tract infection (CA-UTI).

At Tufts Medical Center, the patient is at the center of everything that we do. Our core commitment is to provide the highest quality of care to the patient in a safe environment. It is important that we also include the patient’s family and caregivers in the patient’s care, recognizing the importance of their support as the patient journeys through their illness.
Photograph from 1910, a mother and her children approach the entrance to the dispensary to receive the care otherwise unavailable to them.
Tufts Medical Center's tradition started in 1796. Bostonians, including patriots Paul Revere and Samuel Adams, started the Boston Dispensary. The Boston Dispensary is the third permanent medical facility in the United States and the first in New England.

General phone number: 617.636.5000

To make an appointment for an adult: 617.636.5000

To make an appointment for a child: 617.636.8100

Tufts Medical Center billing customer service: 617.591.5750 

Admitting department: 617.636.6000

Chaplain: 617.636.2500

Financial coordination: 617.636.6013 

Information desk: 617.636.6033

Interpreter services: 617.636.5547

Office of the Patient Experience: 617.636.9590

Parking office: 617.636.5580

Patient liaison: 617.636.9590

Pharmacy: 617.636.5385

Physician liaison: 617.636.3252

Pre-certification department: 617.636.7588

Pre-registration: 617.636.7866
Hours of Operation:
Monday – Friday 7am to 8pm
Saturday 9am to 1pm

Public safety/Security: 617.636.7700, for emergencies call: 617.636.5100

Quality and patient safety department: 617.636.0742

Room service: 617.636.2222

Social work services: 617.636.5136

Tufts Medical Center Trust: 617.636.7656 

Volunteer Services: 617.636.1377

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Tufts Medical Center Helpful Phone Numbers

Dorchester, with a population of 143,000 people, is home to over one-fifth of all Boston residents. The population has grown as local Bostonians seeking affordable housing in an ethnically diverse neighborhood have moved into its six communities. Dorchester has also become a destination for immigrants seeking communities similar to home. The high proportion of residents of color (73% compared to 47% for Boston overall) reflects this cultural and ethnic diversity; however, because of language and cultural barriers, healthcare disparities, and other socioeconomic factors, Dorchester experiences a disproportionate burden of health challenges.

Tufts Medical Center established the Dorchester Health Initiative (DHI) in 2004 to address health issues disproportionately affecting residents of the various Dorchester neighborhoods. Through the DHI, Tufts MC provides grant funding to innovative programs addressing the priority health needs of the Dorchester community identified with the assistance of the DHI Advisory Committee, comprised of community stakeholders with experience in serving the needs of Dorchester residents.

Since its inception, program topics funded by DHI have included asthma, infant mortality, violence, substance use, cardiovascular disease, healthy lifestyles/habits, and nutrition.

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