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Pay a Bill

Our facilities offer medically necessary care for all patients round the clock, every day of the year. As frontline caregivers, we provide vital medical care to all individuals who seek our help, regardless of their ability to pay.

It's important to note that your health insurance plan will cover a portion of the bill, but there may be additional costs such as deductibles, copayments, coinsurance or services that are not covered. Your policy is a contract between you and your health insurance provider, and it's ultimately your responsibility to pay your hospital bill. 

We offer multiple payment options to assist you in paying your bill. Call the number on your bill to speak with someone about your options.

And if you ever need any assistance with financial arrangements, insurance plans or applying for benefits, our financial counselors are always here to help.

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Ways to pay

Pay online: You can make a secure payment on

Pay by phone: You can pay over the phone with a credit card. The phone number is on the bill.

Pay by mail: You can mail your payment to the address listed on your bill.

Sorry, but we no longer accept cash as a form of payment for deductibles, copayments or coinsurance that cover outpatient services.

Confirm your insurance information

  • To review the insurance information your clinic has on file, go to Insurance > Insurance Summary
  • Click View coverage details for the payer or plan to see more information about the coverage, such as your deductible and maximum out-of-pocket expenses.

To update your insurance information, make any of the following changes:

  • Request a change to an existing coverage.
  • Remove a coverage.
  • Add a new coverage. New coverages are submitted for verification when you log out of myTuftsMed.


Make a payment online

  • Go to > Billing > Billing Summary.
  • Click Pay Now for the account on which you want to make a payment.
  • Enter the amount to pay along with your credit card or bank account information. Click Continue.
  • Review your payment information and click Submit Payment.
  • If you can't pay your entire balance all at once, you can set up a payment plan to pay a smaller amount each month.
  • Sign up for paperless billing
  • Patients with an active myTuftsMed account will be enrolled in paperless billing by default.
  • If you wish to opt out of paperless billing, navigate to the Billing Summary page, and click “cancel paperless billing” at the bottom of the screen. 


What insurances do you accept?

There are many different types of health insurance and each insurance company may offer multiple different plans to hundreds of employers and their employees. For this reason, it is very important that you understand the unique components of your plan and ask your health plan or employer what care and services they will cover and what they expect you to pay for directly. 

Learn more about the insurance plans we accept

How can I get an understanding of my insurance benefits?

Here are some questions you should ask your health plan to help you understand your financial responsibilities:

Is a referral from my primary care physician (PCP) needed to see other providers and specialists?

Please note that some health plans require you to work with your primary care office to obtain an insurance referral before seeing a specialist or other physician.

If you haven’t coordinated with your PCP first, some health plans will refuse to pay and expect you to cover the entire bill.

Will I owe a copayment for my health care services?

A copayment is a fixed dollar amount defined in your insurance policy that is your responsibility to pay. Some plans vary the amount you pay based on the type of service you receive or where you receive the care.

For example, you may be charged $20 to see a primary care physician when you are sick, but you may be charged nothing for an annual physical or a well-baby visit or $40 to see a specialist provider at the same hospital.

Do I have a deductible?

A deductible is the amount you owe out of pocket before your insurance company will pay certain healthcare expenses.

For example, A health plan may say that you have to pay $1,000 of your medical care bills out of pocket before they will cover any of the cost of your medical care.

Is there coinsurance associated with my plan?

Coinsurance is the percentage of the total bill for medical services that some insurance plans require the patient to pay even after the deductible is met.

For example, After you meet your $1,000 deductible, your insurance may cover 80% of your medical bills and expect you to pay for the remaining 20%.

Are Tufts Medicine and its doctors part of my plan’s network?

Some health plans require a hospital to be part of their network to cover medical expenses. Your plan may allow you to be seen outside of the plan’s network, but at a higher cost to you.

Please confirm with your health plan that Tufts Medicine and its physicians are part of your plan’s network or that we can be seen as an out-of-network provider.


How will you bill me and my insurance company?

Following your care with Tufts Medicine, we will send a claim to your health plan for services received.

  • Sometimes, your charges will be separated into 2 bills: 1 from your physician and 1 from the facility.
  • The bill from your physician (Tufts Medicine Integrated Network) covers their professional services.
  • There may be an onsite charge for this facility fee because they are required to meet additional regulatory requirements that a physician’s office outside of a hospital does not have to meet.
  • Many insurance companies cover the facility fee. However, your insurance may require you to pay some or all of these charges.
What can I do to ensure a smooth billing process?

Should I speak with my insurance company to understand my benefits?

Yes, it is always a good idea to discuss the type of coverage you have and the way your insurance company covers the cost of the healthcare services you receive.

The best way to reach your insurer is typically the number on the back of your member card.

My personal information (address, insurance provider, etc.) has changed. How do I change this with the hospital?

Please contact us. We’re here to help make important updates to your account. You can also make updates through our patient portal, myTuftsmed.

If I need financial assistance, what can I do?
Please call our financial coordinators. We’re happy to discuss your options.

Monday to Friday
7:30 am to midnight

What will I owe for a visit?

Depending on your health plan, you may owe a copayment, deductible or coinsurance. What you owe will depend on the types of services you receive and what is covered under your specific plan.

Your financial responsibility may differ depending on the facility and doctor you see. In addition, some services performed in the exam room (scopes, biopsies, etc.) are considered surgical procedures by your health plan and may result in higher out-of-pocket costs.

We urge you to contact your health plan to understand what you will be responsible for paying for your healthcare services.

How can I register before my first appointment?

When you schedule your first appointment with us, we gather your insurance information, mailing address and other key contact information so we can contact you and also work with your insurance company to coordinate payment for your medical care.

How can I get financial assistance or request help paying my bills?

You can submit and request a financial assistance application through myTuftsMed in 5 steps:

  1. Once logged in to myTuftsMed, search for the Financial Assistance in the Menu bar.
  2. You will be asked to enter basic information about income, household size and any additional proof of income documents to upload.
  3. If you are under the age of 65, you will not be required to input any information related to your expenses or assets. For those under the age of 65, you will then select the Next button and continue.
  4. You will be asked to upload documents to support your financial assistance application, such as, but not limited to, Proof of Medicaid Application Determination and proof of residency documentation (Photo ID).
  5. Please review and submit your application. A financial adviser will contact you.
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