Your all-in-one health portal

myTuftsMed is your secure online portal where you can manage your health anytime, from anywhere. Whether you're booking appointments, refilling prescriptions or messaging your care team, it's all at your fingertips—for you and your family.

With myTuftsMed, you can:

• Chat with a licensed clinician
• Link and share your medical records
• Make an appointment
• Pay your bill
• Refill a prescription
• Schedule an appointment or mammogram (select locations)
• See test results and messages from your care team
• Use the symptom checker to get guidance on next steps

Need help with myTuftsMed?

If you’re having trouble logging in or using the portal, we’re here to help.

• Call us: 617.636.5418 or toll-free at 855.422.7300. Our help line is available Monday through Friday from 8 am to 6 pm, plus Saturday from 9 am to 1 pm.
• Email us: mytuftsmed@tuftsmedicine.org.

We’ll help you get what you need—no stress, just support.

Keeping our patients and staff safe in the operating room

At Tufts Medical Center, we do everything in our power to prevent surgical complications. To that end, we have an active multidisciplinary Surgical Quality and Safety Committee, which is dedicated to keeping both patients and staff safe in the operating room. A large part of this commitment involves our Ticket to Safety, a process that ensures that the right patient always receives the right surgical procedure at the right site.

You will be asked multiple times before your surgery for your name, date of birth, what procedure you are having, and where on your body you are being operated. Upon your arrival at Tufts Medical Center, you’ll be asked these questions again and an identification bracelet will be placed on your wrist. In the pre-operative area, we will compare your answers to the information on your medical chart to confirm that your surgical team knows what procedure you are having. We’ll ask you these same questions once you enter the operating room. Before we begin your procedure, the entire surgical team confirms with each other your name, date of birth, medical record number and type and location of surgery they are about to perform.

What patients can do

You can help prevent surgical complications by making sure that your surgical team asks multiple times for your name, date of birth and type and location of procedure. We also suggest that you bring to the hospital an up-to-date list of all medications that you take, including over-the-counter products and dietary supplements. Learn more about how to prepare for your surgery here.

A comprehensive infection prevention to protect our patients

At Tufts Medical Center, we are dedicated to preventing the transmission of infections to patients, visitors and our staff. To meet this goal, we have created a comprehensive Infection Prevention Program, which encompasses all of our inpatient and outpatient locations. The Program allows us to address infection prevention from several different angles: It includes education for all of our staff, as well as for our patients, families and visitors. The Program also supports a microbial management team to ensure optimal antibiotic usage, which in turn can help reduce the risk of infections with drug-resistant bacteria and C. difficile.

Tufts Medical Center also monitors key practices aimed at preventing drug-resistant infections (such as MRSA), including good hand hygiene and adherence to Standard and Contact Precautions. We monitor the rates of infections associated with vascular catheters and urinary catheters, as well as ventilator-associated pneumonia. We have implemented evidence-based protocols to reduce the risk of these infections, as well as to reduce the risk of wound infections after surgery.

What patients can do

We recommend the following steps to help you prevent infections:

• Remind caregivers to wash their hands before examining or treating you. 
• Ask family members or friends not to visit you feel ill. 
• Ask your doctor if you should receive a flu or pneumonia vaccine. 
• Wash your hands carefully after handling any type of soiled material. This is especially important after you have used the bathroom. 
• Wash your hands before eating and/or touching your face.
• Tell a nurse promptly if any of your dressings become wet or loose. 
• Tell a nurse promptly if any of your catheters or tubes become loose or dislodged. 
• Carefully follow your doctor's instructions about breathing treatments and getting out of bed.

Patients and families are active members of our health care team

At Tufts Medical Center, we are firmly committed to our mission of keeping patients and their families at the center of everything we do. In fact, we believe that healthcare is most beneficial when it is delivered through a Patient–Family-Centered Care Model that views the patient and family as integral members of the care team. With this mind, we are proud to adhere to the core concepts of this model:

• Dignity and Respect. Tufts Medical Center’s practitioners listen to and honor patient and family perspectives and choices. We incorporate your knowledge, values, beliefs and cultural background into the planning and delivery of your care.
• Information Sharing. We communicate and share complete and unbiased information with you in ways that are affirming and useful. You will receive timely, complete and accurate information in order to effectively participate in care and decision-making.
• Participation. We encourage and support you or your family member to participate in care and decision-making at the level you choose.
• Collaboration. At Tufts Medical Center, we collaborate with patients and families in policy and program development, implementation, and evaluation; in healthcare facility design; and in professional education, as well as in the delivery of care.

What patients can do

At Tufts Medical Center, you have a variety of opportunities to be an active partner in your own or your family member’s care:

• Seek information about illnesses or conditions that affect you or your loved one.
• Make sure all nurses and doctors confirm yours or your family member’s identity by checking wristbands and requesting names before he or she administers any medication or treatment.
• Share yours or your family member’s health history and up-to-date information about his or her care with the care team.
• Make sure you understand the care and treatment you or your family member will be receiving. 
• Pay attention to the care your family member is receiving. Tell your nurse or doctor if something doesn’t seem quite right.
• Make a list of questions for yours or your family member’s providers so you’ll be less likely to forget.
• Make sure you get the results of any test or procedure you or your family member undergoes.
• Speak up if you have questions or concerns about yours or your family member’s care.

Opioids are a special class of medications used to treat certain kinds of pain. Some of the common examples of opioids are morphine, oxycodone, codeine, buprenorphine, methadone, and fentanyl. Opioids are strong and effective in treating pain, but they have serious side effects and can lead to addiction. Opioids are not right for everyone. There are several opioid alternatives to pain management that are effective and may be better for your needs. It is important to ask your healthcare provider about which medications are better suited for your pain. Both you and your prescriber should agree on a treatment plan based on your individual medical condition and healthcare needs.

Because we care about your wellbeing, we helped author new, statewide guidelines to prevent misuse of opioids among patients who are admitted to the hospital