Information we collect
In the course of using our Sites, you may choose to provide us with your contact information (including but not limited to name, address, e-mail address, telephone number or demographic information), survey responses, subscription information (e.g., for e-newsletter sign-ups), or other information in connection with the completion of certain forms. By submitting this information voluntarily, you grant Tufts Medicine the right to transmit, monitor, retrieve and store that information. By providing Tufts Medicine with an email address, you agree that we may use your email address to communicate with you about our services.
If you provide us with information regarding another individual, you represent that you have that person's consent to provide this information and to permit us to use it as is set out in this policy.
The Sites and some of our service providers, to the extent permitted by law, also collect information about your use of our Sites and the devices you utilize to access the Sites via the use of “cookies,” “tracking tags,” or related technologies. These technologies allow us to track and analyze visitor activity on websites, measure the effectiveness of certain advertising efforts, and support the optimization of our digital marketing campaigns. This allows us, for example, to improve the user experience, provide relevant content and better serve our visitors.
We may additionally collect interest or behavioral information based on your activity on our Sites to the extent permitted by law. You can opt-out of receiving interest-based advertising through the Digital Advertising Alliance website: http://www.aboutads.info/choices. We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs.
How we use information you provide
Tufts Medicine uses the information you provide to us using the Sites for a variety of purposes, including but not limited to, fulfilling online requests, processing donations, responding to customer service inquiries, or in other ways required or permitted by law. We may also use this information to provide you with general health-related information, information about new services or products that may be of interest, information you have requested, surveys, event invitations, and organizational updates. Comments and other survey results you submit may be published on Tufts Medicine websites in a de-identified manner.
You may opt-out of any Tufts Medicine communication at any time. You can manage your email subscriptions through the link at the bottom of any of our emails or by calling us at 617.636.5000. Please note this opt-out does not apply to patient communications made through our portal, which is managed separately.
How we share information
Tufts Medicine may share your personal information with third parties in the following circumstances:
- We may share your information with service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT providers, maintenance and hosting providers for our websites, payment processors, marketing partners, and other service providers).
- We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) when we believe disclosure is necessary to prevent harm or financial loss, (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity; or (iv) under exigent circumstances, to protect the personal safety of our staff, users or the public.
Tufts Medicine has an information security program that aims to secure information you choose to provide through our public-facing informational websites. For example, we maintain a secure firewall and use reasonable efforts to prevent unauthorized access to this information. We also encrypt and secure information that is transmitted to us when required by law and in other circumstances where we determine it is appropriate to do so.
Links to external websites
International data transfers and use
EEA residents are entitled to the rights set out in Chapter III of the EU General Data Protection Regulation for the processing of personal data, which include the right to access, rectify and request erasure of personal data. Please contact us at firstname.lastname@example.org with your request.
Changes to this policy
Tufts Medicine reserves the right to change or update this policy without notice, so please review it periodically to keep informed of any changes.
Last Revised: December 13, 2023