Quality + Safety

Ellen Babcock, RN teaching Jessica Herrera, RN (coop from a university) how to setup an IV bag and log the information into computer system in the surgical unit at Tufts Medical Center.
Nothing matters more to us than getting and keeping you and your loved ones healthy. Whether you’re treated at our community hospitals, our academic medical center, hospice or your own home, we strive to eliminate preventable harm and deliver you the best experience possible. Every member of the Tufts Medicine team works to ensure patient safety and we are regularly awarded the highest quality and safety ratings.

Intensive Care Unit Nurse-to-Patient Ratio

Reported data on the nurse-to-patient ratio in the ICU

The Massachusetts Department of Public Health requires all Massachusetts hospitals with an intensive care unit (also called an ICU) to report their quarterly ICU registered nurse-to-patient ratios.

2021

1st quarter (1/1/21 – 3/31/21)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 8
  • Average daily staff nurse census: 5
  • Average daily staff nurse-to-patient ratio: 1 : 1.7

2020

4th quarter (10/1/20-12/31/20)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 7
  • Average daily staff nurse census: 5
  • Average daily staff nurse-to-patient ratio: 1 : 1.6

3rd quarter (7/1/20-9/30/20)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 4
  • Average daily staff nurse census: 3
  • Average daily staff nurse-to-patient ratio: 1 : 1.5

2nd quarter (4/1/20 – 6/30/20)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 7
  • Average daily staff nurse census: 5
  • Average daily staff nurse-to-patient ratio: 1 : 1.5

1st quarter (1/1/20 – 3/31/20)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 8
  • Average daily staff nurse census: 5
  • Average daily staff nurse-to-patient ratio: 1 : 1.6

2019

4th quarter (10/1/19-12/31/19)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 7
  • Average daily staff nurse census: 4
  • Average daily staff nurse-to-patient ratio: 1 : 1.6

3rd quarter (7/1/19-9/30/19)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 4
  • Average daily staff nurse census: 3
  • Average daily staff nurse-to-patient ratio: 1 : 1.6

2nd quarter (4/1/19 – 6/30/19)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 5
  • Average daily staff nurse census: 3
  • Average daily staff nurse-to-patient ratio: 1 : 1.5

1st quarter (1/1/19 – 3/31/19)

MelroseWakefield Hospital (mixed ICU)

  • Average daily patient census: 6
  • Average daily staff nurse census: 4
  • Average daily staff nurse-to-patient ratio: 1 : 1.7

MelroseWakefield PFAC

Providing patient, family + community input

We are an important advisory committee that is comprised of community members, current and former patients, and employees who serve to strengthen community relations and address health needs in local cities and towns. We provide an independent, community perspective to help the organization enhance patient services.

Our impact

We focus on a number of service enhancement and awareness initiatives that address quality, improve patient experience and increase safety.

Our annual reports show how we focused our efforts and what our impact was, check out the last few years:

Join our PFAC

We are recruiting new members. If you would like to join, you should:

  • Have been a patient, family member, caregiver or staff
  • Be committed to the vision
  • Be able to regularly attend meetings and be committed to the group as a whole
  • Represent the mixture of cultural, social and economic backgrounds
  • Be assertive, open-minded, objective and resilient
  • Be willing to listen to others, share with others and compromise when appropriate
  • Be able to promote trust and gain support from other members while maintaining the confidentiality
  • Be able to represent the views of other families along with their own positions in an understandable and meaningful way

If you are interested in learning more about the council or would like to become a member, please call us at 781.979.3021.
The patient and family advisory council are local residents who provide valuable input on health needs.
Display title
Patient + Family Advisory Council
Press Releases
Tufts Medicine Appoints Phil Okala as System Chief Operating Officer
June 14, 2023
New Chief Operating Officer to advance system strengths and address changing industry dynamics.

In the Community

We are committed to improving the quality of healthcare we provide to our communities wherever we care for them. We dedicate resources to benefit our communities by working to:

  • Promote health to our communities and patients
  • Educate the community about health issues and prevention strategies
  • Identify and address health needs with community partners
  • Provide essential services
  • Reduce health disparities

Our community mission

We are committed to building and sustaining a strong, vibrant, healthy community. We dedicate appropriate resources to collaborations with community partners and community members’ input to improve health services. We pledge to:

  • Act as a resource and work with the community during emergencies
  • Improve access to care
  • Identify, monitor and address the unique health needs of our communities
  • Promote healthier lifestyles for our communities through health education and prevention activities
Proudly caring and supporting for families north of Boston from our front door to the frontline in the community.