Although your health record is the physical property of the healthcare practitioner or facility that compiled it, you have the right to:
Request limits on the use and sharing of your health information. You have the right to ask for certain restrictions on the use and sharing of your health information for treatment, payment or healthcare operations. You can also ask for certain restrictions on using this information to notify you about appointments or other services. To request restrictions, you must make your request in writing and it must include details of exactly what information you want to limit; whether you want to limit our use, disclosure or both; and what information is affected by the limits you select.
Tufts Medicine is not required to agree to your request unless the following conditions are met:
- If you pay for a healthcare product or service in full (out-of-pocket), you may request that we not share health information pertaining only to the product or service with your health insurance plan for purposes of carrying out payment or healthcare operations (and is not for purposes of carrying out treatment).
- If we agree to your request, we must put the restriction in writing to you and abide by it, except if you need to be treated in an emergency. You may not ask us to restrict use and sharing of health information that we are legally required to make.
Request confidential communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you may request that we contact you only at work or by mail. To request confidential communications, you must make your request in writing to the entity privacy officer listed at the end of this notice. We will not ask you the reason for the request and we will agree to the request to the extent that it is reasonable for us to do. Your request must tell us how and where you wish to be contracted.
Inspect and obtain a copy. You have the right to look at and get a paper or electronic copy of your health information and/or bills. You may also request your test results directly from the lab(s) where your tests were done. To inspect and copy medical information that may be used to make decisions about you, you must submit your request in writing to the entity's privacy officer (see contact information at the end of the notice.) If you request copies of your information, there may be a charge applied for the costs associated with your request. If your request is for an electronic copy of your records, we will work with you to provide you with a format of your choice, if it is readily available. We will respond to your requests within 30 days from receipt of your request. If necessary, we may ask for an extension of 30 days by providing a written notification to you with the reason for the delay and the expected date to fulfill your request. If your request is denied, we will explain the reason for the denial in writing and explain any additional right for appeal.
Change or amend your health information. You have the right to ask us to change your health information related to your treatment and bills if you think that there has been a mistake or that there is information missing. You must make your request in writing to the entity privacy officer listed at the end of this notice and give the reason for why you want the change. We have 60 days to respond to your request. If we deny your requests, we must give you a written statement with the reasons for the denial and explain any additional rights for appeal. If we grant your request, we will ask you to tell us the persons you want to receive the changes. You must agree to have us notify them along with any others who received the information before corrections were made, and who may have relied on the incorrect information to give you treatment.
Receive an accounting of disclosures (record of when your health information was shared without your written authorization). You have the right to get a record of the times that your health information has been shared externally for the purposes of treatment, payment and operations or disclosures you previously authorized. You must make this request in writing to the entity's privacy officer listed at the end of the notice. You may request this listing as far back as six 6 years. We have 60 days to respond to your request. Your first request for an accounting of disclosures in any 12-month period is free. For additional lists, we may charge you the cost of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
Choose someone to act for you. You have the right to choose a person to act on your behalf. If you have given someone medical power of attorney or if someone is your legal guardian or designated representative, that person can exercise your rights and make choices about your health information. We will ensure the person has the authority and can act for you before we honor any requests.
Ask for a printed copy of the notice. You have the right to receive a paper copy of this notice from the contacts listed at the end. You can ask for a paper copy even if you agree to receive the notice by email.