International Self-Assessment Tool for Organizational Health Literacy (Responsiveness) of Hospitals

Domains assessed: Organizational Health Literacy

Specific context: Organizational Health Literacy

Cost: Free

Number of items: 155

Language of validated version: German

Scoring categories: Each indicator rated by degree of fulfillment: Fulfilled completely (76-100%) Fulfilled to a large extent (51-75%) Fulfilled to a lesser extent (26-50%) Not fulfilled (0-25%) N/A

Additional Notes: Divided into 8 standards, 21 sub-standards and 155 indicators (including sub-indicators): Standard 1: Implement organizational health literacy best-practices across all structures and processes of the organization, Standard 2: Develop documents, materials and services with stakeholders in a participatory manner, Standard 3: Enable and train staff for personal and organizational health literacy, Standard 4: Provide and support easy navigation and access to documents, materials and services, Standard 5: Apply health literacy best-practices in all forms of communication with patients, Standard 6: Promote personal health literacy of patients and relatives after discharge, Standard 7: Promote personal health literacy of staff with regard to occupational risks and personal lifestyles, Standard 8: Contribute to promoting personal and organizational health literacy in the region Derived from the Vienna Health Literate Organization (HLO)-model/self-assessment tool For evaluation, there is an Excel tool available for entering results, provided by authors upon request Also provide a template for action plans/brainstorming improvement measures, and steps to follow for the self-assessment procedure