Characteristics
Domains assessed:
Information seeking: Interactive media navigation
Validation sample population age:
Adults: 18 to 64 years, Older Adults: 65+ years
Psychometrics
Number of items:
42
Sample size in validation study:
21318
Language of validated version:
English
Main article reference
Dyer, N., Sorra, J. S., Smith, S. A., Cleary, P. D., & Hays, R. D. (2012). Psychometric properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Adult Visit Survey. Medical care, 50 Suppl(Suppl), S28–S34. https://doi.org/10.1097/MLR.0b013e31826cbc0d
Corresponding author
Naomi Dyer
Description
Tool allowing patients to report their experiences with outpatient medical offices, used to improve quality of care within these facilities.
Year Measure first Published: 2013
Additional Articles:
About This Measure
About the Validation of this Measure
Country where validated:
United States of America
Reliability notes:
Item-to-composite correlations ranged from 0.40 to 0.71. Correlations between composite items and global ratings ranged from 0.18 to 0.53. Intraclass Correlation Coefficients (ICCs) for Access to Care ranged from 0.07 to 0.11, with an average of 0.08. ICCs for Doctor Communication and Courteous/Helpful Staff ranged from 0.01 to 0.05, with an average of 0.02. Individual level (internal consistency) reliability estimates ranged from 0.77 to 0.89. For sites with one clinician, practice site reliability estimates ranged from 0.40 to above 0.70. For sites with 2-3 clinicians, practice site reliability estimates ranged from 0.58 to above 0.70. Practice site reliability was above 0.70 for all sites with at least four clinicians. Individual-level Cronbach's alpha is 0.77, 0.89, and 0.85 for the Access to Care, Doctor Communication, and Courteous/Helpful Staff composites, respectively.
Additional Notes:
The three composites, making up 13 of the items, include Access to Care (5 items), Doctor Communication (6 items), and Courteous/Helpful Staff (2 items). The two global rating items are whether one would Recommend their Doctor, and Overall Doctor Rating. The newest version of the CG-CAHPS Visit Survey (4.0) is linked below. It has a beta designation, meaning it has not yet been field tested by the CHAPS Consortium or approved as a CAHPS survey.
