As a patient of Tufts Medicine, you have the responsibility to:
- Be on time for scheduled appointments and call us when you are late or need to reschedule.
- Bring information about your present and past illnesses, hospitalizations, medications and other health-related matters. Be open and honest about your health and medical history so that informed decisions can be made about your care.
- Ask any questions you or your family members may have regarding your health so that they can be answered. Tell the staff immediately if you do not understand any information or instructions you receive regarding your health or if you think you cannot carry out any instructions.
- Follow your physician’s advice and instructions and take all medication as prescribed. Let the staff know immediately about any changes in your symptoms or general condition. We are partners in your care during and after your stay in the hospital.
- Promptly pay your bill and inform us about your health insurance so the bill can be processed quickly and appropriately.
- Be considerate of other patients and their needs.
- Help other patients breathe easier — do not smoke where prohibited.
Code of conduct
Tufts Medicine is committed to ensuring an inclusive workplace and providing frictionless, equitable care experiences. This means nurturing a culture of inclusion and maintaining a safe and respectful environment for patients, visitors, and care team members. Disruptive conduct that is offensive, abusive, violent, threatening, or discriminatory will not be tolerated.
Examples of such conduct include, but are not limited to:
- Racist, sexist, or derogatory comments or slurs
- Acts of aggression, including threats
- Possession of weapons or firearms
- Disruption of other patients’ care or experience
- Unauthorized videography, voice recordings, or photography of patients, visitors or care team members.
Violations of this code of conduct may result in:
- Visitors may be asked to leave the premises, and future visits may be restricted.
- Stabilized patients may be asked to leave and receive non-emergency care elsewhere.
- Violent behavior or criminal activity may be reported to campus or local police
Everyone using or visiting our facilities is expected to abide by these principles. If you witness or are the target of any of these behaviors, please report it to a care team member.
Download and read our code of conduct in 11 languages: