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Visitor Resources

All patient visitors will be required to have a badge before they can visit patient units at Tufts Medical Center. Please go to the Visitor Center in the main Atrium to check-in. For specific visiting hours and protocol, click by category below.
Tufts Medical Center Gift Shop Visitor Center


Tufts Medical Center’s Visitor Center + Gift Shop

Atrium 1
800 Washington Street
Boston, MA 0211

Open: 7 days a week from 8 am-8 pm

Inpatient Visits

  • Visitors are asked to postpone their visit if they are not well.
  • All visitors must check-in at the Visitor Center first before entering a patient’s room.
  • Visitors will be required to provide the name of the patient and show their government-issued ID.
  • A badge will be issued for each visitor to be used for the day’s visit.
  • The Visitor Center will also validate your parking ticket for the day.
Adult inpatient
  • General visiting hours are between 11 am and 8 pm daily.
  • There are no restrictions to the number of visitors per day. 
  • Other hours can be considered at the discretion of the health care team.
  • End of Life and other extenuating circumstances are at the discretion of the care team
Adult procedural areas

Patients are allowed at least one individual or companion to accompany the patient to an in-person appointment

Adult ambulatory areas
  • One support person per patient per visit only. No children under 18.
  • Bedside visitors limited to one at a time (Example: Infusion Center).

Mothers and babies

Ambulatory Areas (Prenatal clinic and ultrasound unit)

Visitors are discouraged at this time due to our high risk population. If you feel you need support, you may bring one adult visitor for your appointment. No children under 18 are allowed. 

Labor and Delivery (LDR)

Every patient admitted to Tufts Medical Center for delivery of a baby is allowed:

  • Two adult (over 18) support persons and a doula who will be given wristbands and allowed 24/7 access to the patient while on LDR. These designated support people are not considered visitors.
  • No visitors. Visitors are not allowed on LDR.
Maternal Special Care Unit (MSCU) and Mother Infant Unit (MIU)

Every patient admitted to Tufts Medical Center’s Maternal Special Care Unit may have:

  • Two adult support persons per day per patient who will be given a wristband and allowed 24/7 access to the patient. 
  • Two visitors per patient at a time.
    Siblings are welcome. Non-sibling children may not visit at this time. 
  • Visiting hours on the Mother Infant Unit are 2 pm-8 pm. 
Neonatal Intensive Care Unit (NICU)
  • Parents/ banded Labor Support people are not considered visitors.
  • Maximum of two at the baby’s bedside.
Pediatric provider visits

Two parents/guardians/support persons may accompany a pediatric patient to an in-person provider visit.

Emergency department
  • Pediatric ED: two parents/guardians may accompany a pediatric patient to the Emergency Department.
  • Adults: One visitor allowed per patient at the discretion of the care team.

Wifi + internet

Stay connected

Tufts Medical Center offers wireless internet access for patients and guests. The service is provided free of charge and is available throughout the hospital.

Patients and visitors who come to Tufts Medical Center with a compatible WiFi device may use our internet service free of charge by connecting to the Guest Network “TuftsMedGuest.” Perform the following steps to connect to our WiFi:

  • Using your device, locate the network “TuftsMedGuest” and select it.
  • Wait for your browser to open and accept the terms and conditions.
  • Confirm you have a WiFi signal.
  • Enjoy your complimentary internet access.

If you or a guest has trouble connecting to the network, please ask a staff member to call the Tufts MC Help Desk for support.

Noise policy

A quiet, peaceful environment

At Tufts Medical Center, we want patients to enjoy quality health care in a comfortable, peaceful environment.

If another patient, staff member, or visitor is too noisy, let someone on your care team know. We’ll speak with them first. We also offer eye coverings, earplugs, and headphones for patients. Just ask us.

If you’re a visitor, or another patient, please remember the people around you. By keeping conversations and TV volume low, you can make a huge difference in another person’s care experience.

Have a noise issue?

If you have a concern, it’s always best to talk with your care team first. But we also have a patient liaison on hand if you have further concerns. You can reach them at:

Office of the President
Tufts Medical Center
800 Washington Street, Box 451
Boston, MA 02111

Tobacco free

Keeping the air clean

At Tufts Medical Center, we’re proud to be tobacco-free. Smoking or tobacco use of any kind, including e-cigarettes, is banned inside or within 25 feet of any buildings owned, leased or occupied by Tufts Medical Center.

This includes buildings and grounds (building entryways, walkways, parking garages and parking lots), and personal vehicles while on Tufts Medical Center property.

Visiting a patient
We offer over-the-counter nicotine replacement products in the Outpatient Pharmacy on the Atrium 3rd floor.

We can only sell nicotine replacement products to those who are at least 18 years old. We’ll check too – we need a government- issued identification card, like a driver’s license.

Floor directory

  • Adult inpatient rooms
    North Building, Floors 3, 4, 6, 7, 8 
    Proger Building, Floors 5N and 7 P
    ratt Building, Floors 2 and 8
  • Blood drawing/Phlebotomy (Lab)
    Biewend Building, 3rd Floor
    South Building, 5th Floor 
  • Cardiothoracic Intensive Care Unit
    Proger Building, 5th Floor
  • Coronary Care Intensive Care Unit 
    Proger Building, 6th Floor 
  • Inpatient family waiting areas
    All inpatient family waiting areas are located in close proximity to the unit where your loved one is staying.
  • Labor and Delivery Unit
    Proger Building, 2nd Floor
  • Medical Intensive Care Unit
    Pratt Building, 7th Floor
  • Mother Infant Unit
    North Building, 3rd Floor
  • Neonatal Intensive Care
    North Building, 2nd Floor
  • Operating Room Waiting Area
    Tufts Medical Center, 6th Floor
  • Pharmacy (Outpatient)  
    Atrium, 3rd Floor  
  • Post Anesthetic Care Unit
    South Building, 5th Floor
    Tufts Medical Center Building, 5th Floor
  • Surgical Intensive Care Unit
    Proger Building, 5th Floor
  • View campus map

Telephone directory

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