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Nursing Recognition

At Lowell General Hospital, we are always finding new ways to recognize our employees for a job well done. It is important to give thanks and celebrate the hard work and accomplishments of our great team for their unwavering commitment to patients and our community.

Recognition programs

Daisy Award Slide

Lowell General Hospital has partnered with the DAISY Foundation to bring a meaningful way for anyone in our community to publicly recognize our nurses. The DAISY Foundation established the DAISY Award® in memory of J. Patrick Barnes. The Barnes family was awestruck by the clinical skills, caring and compassion of the nurses who cared for Patrick, so they created the DAISY Award for Extraordinary Nurses to say thank you to nurses everywhere.

Want to recognize extraordinary care? Nominate a nurse today for a DAISY Award.

 

Tulip award

The Lowell General Hospital TULIP Award recognizes our extraordinary nursing assistants and technicians who help provide exceptional care to our patients, and display compassion, empathy, kindness and Thankful Unique Lasting Impressionable Patient care. 

Want to recognize extraordinary care? Nominate a nursing assistant or technician today for a TULIP Award.

Nursing excellence awards

DAISY Awards

Lowell General Hospital's DAISY Award program recognizes nurses who provide exceptional care for patients. Nurses are nominated by patients based on their demonstration of their clinical skills, caring and compassion, to say thank you.

 


 

January 2024 DAISY Award Winner
Brianna Houston, RN
Mother-Infant Unit

“Many call it the ‘nurse curse,’ and if that is what I had because I’m a fellow nurse I am thankful that I had all of the amazing nurses at Lowell General Hospital by my side. It was a traumatic, emergent situation of giving birth on a Monday night. On Tuesday morning we were introduced to our nurse Bri. She was energetic and positive, which is exactly what we needed at this time.
Unfortunately, I did start going through another nurse curse. Bri used her best nursing skills, and although it was probably the most pain I’ve ever felt, Bri was able to assist in my care until it was decided that I needed to go to the OR. Without going into all of the details, we were lucky that each day after we had Bri assisting in my care. She was able to ever so slightly push me to get me to where I needed to be in recovery. Each day she asked me a humorous question just to lighten the mood a little bit in this traumatic experience.

Being a nurse admitted in the hospital and not being able to hold my newborn, while trying to personally recover emotionally and physically – I was fortunate to have nurses like Bri by my side. Bri was compassionate and understood that although a nurse myself, I still was unfamiliar with the specialty that she was so well-versed in.

Each day my husband and I looked forward to our next steps with Bri. As I’m sitting here in the Special Care Nursery spending time with our newborn baby and filling out this DAISY nomination form, I like knowing that Bri is on the unit giving this same level of care to the next mother that just delivered and needs her empathy and knowledge. We were so fortunate to be here at Lowell General Hospital and we want to thank you for the amazing care that we had from all of the nurses, aides, and doctors.”

 


 

December 2023 DAISY Award
Erin Laferriere, RN
Department: ICU-G

"A message came through on my phone saying my friend had a severe asthma attack and went into cardiac arrest. I went straight to Lowell General, and everything from that point on got very real. The heartache we were about to face is indescribable.

We have a large, close-knit group of friends of 35 years who all started to arrive at the hospital. When I entered my friend's room, I was first introduced to Erin, the RN, and Lisa, the NP. From the moment we met them, it felt like they became our pillars of strength. A critical piece that none of us realized we so desperately needed as we held each other up, crying and still in disbelief.
Erin was orienting a student and introduced herself to all of us. Her eye contact made us feel valued, her compassion made us feel secure, and her professionalism made us feel confident she was going to do everything in her power to help save our dear friend.

Erin provided 1:1 care for the next 12 hours, in addition to being charge nurse for the whole unit. Even with all her competing demands, Erin was so attentive to my friend's needs in her critical state. She consistently explained everything she was doing, how long it would take, and made sure to let us know the minute we could return to my friend's bedside.

Erin showed incredible patience with the large number of us as we asked questions and looked for answers she knew she couldn't give us. As a nurse myself, this was the piece that I will never forget. It was the first time I had a front-row seat to critical care nursing – now on the opposite side as a distraught friend of a critically ill patient. Erin answered every question we had with patience, professionalism, and even a semblance of hope, which we all needed in our shocked state.

Erin has remarkable emotional intelligence. She was constantly feeding off our cues. She could read the room and recognized how she could share factual updates with some of us, especially those in healthcare, while considering the emotions of my friend's parents and their inability to accept the inevitable. I could tell Erin had done this countless times as a critical care nurse, and her experience in these situations made her more sensitive to us as concerned family and friends. She never once made us feel as if a question or a concern was not necessary. She never rushed us or made us feel like our questions were irrelevant. She was consistently present, all day long. The whole team was so present and the communication was excellent.

We all knew with 100% confidence that everything that could be done for our friend was being done. What was most reassuring was that I knew early on Lowell General had all their bases covered. To say I was impressed is an understatement. The whole team was beyond accommodating, even in the first 24 hours of my friend's critical state and need for constant care.

The setup of the ICU was unique, with the waiting rooms for families right outside the patient rooms. I had never seen this before, and it felt so much more inviting and made us feel that our needs were valued. This was essential in our time of need and something we will never forget.

Erin balanced all her competing demands professionally. The attention she gave to all of us was beyond impressive, seeing as my friend's needs were the priority. This is something not all nurses master; catering to the emotional needs of patients and family members while delivering high-quality care at a demanding pace.

I will never forget Erin's gift or that of the entire care team. Erin was our pillar of strength and my friend's most important angel in her time of despair. Erin exemplified critical care nursing at its finest. A true gift that she may not even know she has mastered. A more than fitting reason to nominate Erin for the DAISY Award that she is so incredibly deserving of.

In the words of poet Maya Angelou, 'They may forget your name, but they will never forget how you made them feel." However, we will never forget your name, Erin.'

 


 

October 2023 Daisy Award

Danielle Johns, RN
Roles & Responsibilities: Registered Nurse
Department: Medical 3

“Danielle was an angel. My uncle was admitted to Lowell General Hospital after a visit in the emergency room. It was shortly thereafter that we were told that he would qualify for hospice care. It was difficult to hear, but after a long battle with Corticobasal Degeneration we understood that this made sense. Because this is such a rare disease, the medical staff did the best they could to make my uncle comfortable. This was not a typical case for hospice and they were not certain of the many steps of his decline to come.

Danielle was a godsend for my uncle as well as my whole family. There were so many times she would come in to check on my uncle and make sure he was bathed and comfortable, and she showed him compassion. My uncle was no longer verbal, but that didn’t matter. Danielle would always address him directly and treated him with dignity. Beyond her compassion for my uncle, she could tell that my aunt and mother were so concerned about their brother. She would make sure to ask them how they were doing. She would spend time with them, talking about what to expect and what the different changes in his condition were. Danielle showed true compassion.

She could have easily come in to administer meds and then leave, but she always took the time to check on all of us. Her kindness and compassion were felt by all of us. My uncle passed away after four long weeks. The staff at Lowell General Hospital were all skilled and competent, but Danielle shined! Her occupation is being a caregiver and her kind personality and genuine care for her patients makes her extra special. I want her to know that what she did for my uncle and my whole family makes her a true hero. Thank you, Danielle! Always remember that what you do really matters!”

 


 

September 2023 Daisy Award

Melissa Pearson, RN
Roles & Responsibilities: Registered Nurse
Department: Dahod 3 - (D3)

“Our Mom was admitted to Lowell General Hospital from the cancer unit. She was there for cancer surgery, but they determined the cancer had grown too big for surgery so they admitted her for evaluation and to determine possible solutions. Mom’s age was 96 at that time and she was experiencing a tremendous amount of pain. Melissa met our Mom and they immediately bonded.

Melissa spent a good deal of time talking to our Mom who was very depressed due to all she was going through. With this type of cancer, Mom could not eat any solid food. Melissa went out of her way to go to the cafeteria and had them make her a frappe with nutrients that Mom loved.

After a week in the hospital, Mom was moved to a rehab center. She forgot her shawl at the hospital and Melissa found it and brought it to her at the rehab center. Mom celebrated her 97th birthday and the next day she got a birthday card from Melissa! Then Mom fell down the stairs at home and she was taken by ambulance to the emergency room at Lowell General. Melissa found out and went to the ER and helped her. Mom was so excited to see Melissa! Melissa is absolutely incredible!

During Mom’s entire stay at Lowell General, even when Melissa was off shift, she had other nurses visit Mom and spend time chatting. Mom thought that was the coolest thing! Bottom line, Melissa is the best! We would like Melissa to receive recognition for going above and beyond!”

 


 

August 2023 Daisy Award

Anthony Marinello, RN
Roles & Responsibilities: Registered Nurse
Department: Critical Care Services - Intensive Care Unit (ICU), Main Campus

“Anthony took care of my sister, Sarah, for three days during her stay in the ICU. Sarah has been medically complex for over 30 years and has been in the hospital dozens of times and received care from hundreds of nurses. Without a doubt, Anthony is one of the very best nurses to care for Sarah and care for us as her family.

Anthony’s technical skills are clearly exceptional. He was knowledgeable about what was happening with Sarah, her vitals and status. At any moment he was able to give us information about Sarah’s condition, which gave us a sense of comfort. He delivered care confidently and efficiently, and he was also gentle and compassionate.

Sarah is nonverbal and often times clinical staff think that means they don’t need to talk to her. Anthony took the time to explain to Sarah what was going to happen and when. He spoke to her in a gentle, caring tone. You could see her relax as he spoke.

Anthony did the same for us as her family. He let us know what he was going to do and why. He answered every question we had to the fullest extent possible, asked what else we wanted to know, and asked us if he could do anything to make us more comfortable. It was through these actions that he displayed exceptional empathy for what our family was experiencing. As if he knew what we needed before we did, he expertly guided us by providing timely information and thoughtful care.

One of the days that Anthony was caring for Sarah, he was also teaching a college nursing student. It was clear from how he interacted with the student that his compassion and empathy extends beyond patients to include students. He was so thoughtful in his approach. He described in incredible detail what he was doing and why. He was happy to answer questions and repeat information.

Beyond the technical skills, Anthony was teaching this young student what compassion and empathy look like as a nurse. He explained why delivering medications through an IV with a particular method may take a few minutes longer, but is more comfortable for the patient. He talked about how he organizes the room and his time in the room so as to disturb the patient as little as possible while they are sleeping.

He encouraged the student to try suctioning Sarah’s mouth and gave her gentle and informative coaching as the student did it for the first time. He not only gave guidance about how to do the actual suction, but how to talk to Sarah about what was happening.

It is clear that ICU nurses are very busy. Many nurses might feel burdened by having a student with them. Anthony was thrilled to have a student and taught her without compromising the care his patients received. I cannot think of a more selfless act than to take time to model to the next generation of nurses how to be compassionate and empathetic.

I could go on, but will end by saying that if I could choose just one nurse to care for Sarah for the rest of her life it would undoubtedly be Anthony. Thank you, Anthony, for all that you did for Sarah and all that you do for your patients. They are so lucky to be in your care!”

 


 

July 2023 Daisy Award

Heather Day, RN
Roles & Responsibilities: Registered Nurse
Department: Medical 3

“Heather is a very hard-working, caring and compassionate nurse. She recently had an elderly care and comfort patient. Heather was so attentive to her all night, as she is to all of her patients. Heather turned her every two hours, and provided mouth care and back rubs. The family left their mom for the night in Heather’s capable hands. Heather was on top of her patient’s comfort all night.

At 4 am the patient took a quick turn for the worse. Heather stayed with the patient as she knew the patient would pass before the family could arrive. Heather sat with this patient, holding her hand, stroking her hand, talking to her and reassuring her until she passed. Heather was right on the mark regarding the quick change in condition. How great she was with the patient.

Heather called the family and was so compassionate. Heather is super to her patients. She listens, has great assessment skills and she truly cares about each patient. She looks at the whole picture so she can provide the best nursing care she possibly can. She provides exceptional care to every patient, every time. She exemplifies exactly what the DAISY Award is about.”

 


 

June 2023 Daisy Award

Maria Forte, RN
Roles & Responsibilities: Registered Nurse
Department: Maternity and Pediatrics - Labor and Delivery and Mother/Infant Unit

"I gave birth to my son after a long week of prodromal labor. I was beyond exhausted and because it was my first baby, I was scared. While every nurse I interacted with at Lowell General Hospital was lovely, Maria was the nurse who was with me during most of my labor and my delivery. Maria’s shift started right as I was getting my epidural and our first interaction was her holding me during the epidural to keep me from shaking too much. I immediately felt safe with Maria. She made incredible efforts to make me and my husband comfortable. She made sure to change my position regularly and when she moved me it was with incredible care. It is inspiring to watch someone do exactly what they are called to do in life. I truly believe Maria was born to be a Labor and Delivery nurse. I felt like I had someone from my own family watching over me because she was so caring.

At one point, I had a prolonged contraction that caused my baby to stop getting oxygen. Maria woke me up and started to shift me. While I was terrified about the safety of my baby, I completely trusted Maria and the rest of the nursing team to keep me and my baby safe. I knew that they would do everything to help me and my baby. Maria took the time to explain to my husband what was happening so he wouldn’t be afraid. After everything was okay, she explained every detail of what happened and made sure I was emotionally okay.

When it came time to deliver my son, I was so thankful Maria was still on shift to help me bring him into the world. She told me she was excited to put a new blue bead in her jar which she uses to track the babies she helps to be born. Maria is an incredible person and I feel extremely lucky to have had her as my nurse in my first experience in labor and birth. I think of her often when my son smiles.”

 


 

May 2023 Daisy Award

Stefanie Karpinski, RN
Roles & Responsibilities: Registered Nurse
Department: Operating Room

“I am writing this nomination to recognize OR nurse Stefanie Karpinski. I recently had to visit our OR for an emergency surgery. Needless to say, I was scared and feeling vulnerable. Stefanie met me in the pre-op area and then transitioned me to the OR. As an employee, it cannot be easy caring for another employee, but as a patient, there is no greater feeling of comfort and support than knowing you are being taken care of by an outstanding, compassionate nurse.

In the OR, Stefanie looked me in the eye and said, “we are going to take great care of you.” Stefanie spoke to me respectfully and in such a caring manner. She ensured I had a warm blanket underneath me and that I was wrapped in warm blankets to ensure my optimal comfort. She explained everything that was going to happen to me.

Right before the induction of anesthesia, Stefanie held my arm and looked me in the eye again, letting me know that they were going to take great care of me. She used guided imagery and suggested I think of my most favorite, relaxing place as she held and gently stroked my arm. I believe in a positive mindset, and Stefanie brought the art and science of nursing to help comfort me in what was a scary situation.

I will never forget how truly cared for I felt by Stefanie during this time, and know that her calling is exactly where she is in nursing. I am so thankful for nurses like Stefanie!”

 


 

April 2023 Daisy Award

Dawn Christiana, RN
Roles & Responsibilities: Registered Nurse
Department: Pediatrics and Special Care Nursery

“Dawn took care of my daughter five years ago and as soon as she saw me she remembered me. Her attention to detail, kindness, quickness and contagious laughter made my unexpected and anxious stay much smoother.

Dawn would contact the doctor right away with any needs and requests that I had. If anything was uncomfortable, Dawn would make sure to provide comfort immediately. Dawn is someone who loves her job and it shows by the love and care she gave me daily, for three whole days.

When my husband walked in, he recognized Dawn and it was like a small reunion. Back in 2018, Dawn was the nurse for my infant and was able to get my daughter’s IV in effortlessly. Fast forward to five years later and Dawn still shows the same love, compassion, sympathy, empathy, and kindness. I could go on and on about how amazing she is as a person and employee, and how she made me feel safe and in great hands.

Dawn is an exemplary employee who deserves all the daisies in the world!”

 


 

March 2023 Daisy Award

Donna Sabine, RN
Roles & Responsibilities: Registered Nurse
Department: Critical Care Services - Intensive Care Unit (ICU), Main Campus

“My son has been intubated for a week now. We had the privilege of having Donna as his nurse over the weekend.

Donna’s kindness and attention to detail was awesome! She went to her locker several times to get items that would make my son more comfortable. She washed his hair and shaved him to make him feel better about himself. She even went and got him a stuffed animal so he would have something to hold onto.

My son is very medically complicated and it takes a special person to show empathy and compassion towards someone like him. They don’t make them like Donna anymore! She was wonderful!”

 


 

February 2023 Daisy Award

Alexandra Matsis, RN
Roles & Responsibilities: Registered Nurse
Department: Dahod 3 - (D3)

“In mid-December I learned that I had brain and lung cancer. This news came as a shock and the last two plus weeks have been quite an ordeal. Near the end of December, I had a Lexsell Stereotactic brain biopsy. I was fortunate to have Alex there to care for me post-surgery. She was everything one would hope for in a nurse. She knew her stuff, she was kind and caring in everything she did, and she went above and beyond to make sure I was comfortable and cared for.

Alex not only treated me with the utmost respect, she treated my husband and our three sons equally so. Alex’s demeanor and her upbeat personality helped to raise my spirits and definitely made a positive difference in my recovery.

We thanked Alex for her wonderful care and she replied that ‘she was just doing her job.’ Alex certainly did do her job, but the way she did it was what makes her such an exceptional and noteworthy nurse. I am pleased to nominate Alex for the DAISY Award and consider her a worthy recipient of such a prestigious award.”

 


 

January 2023 Daisy Award

Alyssa Gendreau, RN
Roles & Responsibilities: Registered Nurse
Department: Dahod 4 - (D4)

“My husband was admitted from the Emergency Department to D4 for a very serious, unexpected and scary heart condition. Alyssa was assigned to be my husband’s nurse for the next four days. I should mention that the fourth day she picked up as an extra shift. While my husband and I were trying to process this new diagnosis, the need for a cardiac catheterization, potential for immediate transport to Tufts Medical Center, and a number of new medications, Alyssa was there to help care for and support us while also answering all of our questions.

Alyssa is unbelievably knowledgeable and genuinely interested and excited about cardiology, which left us feeling confident with the information she gave us. She went over and supplied us with educational materials regarding my husband’s condition, medication and recommended lifestyle changes. Alyssa made us feel that my husband’s care was her priority and she was there any time we needed anything. Her calming presence put us at ease. Additionally, Alyssa went out of her way to help us find my husband a new primary care physician and schedule an appointment for him.

Alyssa’s compassion, knowledge, commitment and skills are remarkable. My husband and I were talking, and we both agree that Alyssa has truly found her calling as a nurse. She was meant to care for people and should be seen as a role model to others in her profession.

Lastly, I want to add that I have worked at Lowell General Hospital for over seven years in a non-clinical role and have always heard about the great care that is provided to patients, but never really fully understood until now. Throughout our stay, from the ED to being discharged from D4 after a week, my husband was so well cared for by all of the staff. It was just exemplary and we are so thankful.”

 


 

December 2022 Daisy Award

Gustavo Bernardino Ferreira da Silva, RN
Roles & Responsibilities: Registered Nurse
Department: Reilly 3

“Gustavo consistently provides exceptional, compassionate care to any patient, coworker, or family member he encounters. He will volunteer to assist with any patient admission, transfer, and even volunteer to work as charge nurse on any day of the week. I believe he is one of our most empathetic nurses on Reilly 3. He consistently manages to surpass the bar of patient advocacy and care. Tonight, he ran over from the other side of our unit that he was working on because he was concerned about someone’s tele monitor. He hurried over to our side to make sure the patient was okay. Gustavo is unbelievable at what he does for our unit and brings us together as nurses. He is always willing to help his coworkers with any sort of patient-centered care. One shift, I was so overwhelmed with my patient assignment; anything that could possibly happen was happening all at once. I am a new graduate nurse and I was visibly overwhelmed. Gustavo pulled me aside, reassured me, and worked alongside me to ensure that me and my patients were comfortable and okay. He is constantly thinking of his coworkers. In addition, he is thoughtful and brings in goodies for our team members to make our shifts better and will strive to ensure all our patients’ necessities are met. I believe if anyone deserves this DAISY Award, it’s Gustavo.”

 


 

November 2022 Daisy Award

Michael Cribben, RN
Roles & Responsibilities: Registered Nurse
Department: Behavioral Health - Sullivan 1

“I am constantly receiving recognition for the excellent care Mike provides on Sullivan! Mike has consistently shined on the unit, not only clinically, but with his leadership — finding his way to a charge role rather quickly. Mike shows zero hesitation jumping right in to help his team and has even stepped forward to maintain the safety of the unit. Mike’s teamwork, honor, clinical skills and compassion are unmatched. He is often seen interacting directly with his patients, connecting with them, and truly making them feel heard throughout their stay. It is not uncommon to find Mike on the ground playing cards with his patients during his free time.

I received a phone call from a family member of a patient that had come through our unit.This family member went on to rave about the excellent care that was provided to her boyfriend from Mike. Behavioral Health is often a thankless field and this particular call stood out.

This family member mentioned that her boyfriend is extremely isolative in the community and often judged due to his physical characteristics, outbursts and volatility. Mike maintained professionalism and was able to establish a great rapport with this patient. Mike was the sole individual this patient began to trust. This patient was not engaging with staff or security due to feeling as if they already prejudged him. Mike was able to break through and make him truly feel heard and cared for. This patient was able to grow and return to the community due to Mike’s efforts and support throughout his stay. Mike is a great nurse! This is only one small example of how Mike really makes a huge impact on each patient that falls into his care.”

TULIP Awards

The TULIP Award Committee selects one honoree every other month who exemplifies the following characteristics of the TULIP Award:

  • Goes above and beyond the call of duty to provide the best patient care
  • Compassionate, empathic, kind and professional
  • Promotes teamwork
  • Strives to be a role model for peers
  • Exemplifies our Standards of Performance, Mission and Vision
     

 

January 2024 TULIP Award
Alexis Moran, Oncology Care Unit

“Alexis is very compassionate, kind and empathetic. I have watched firsthand how Alexis takes care of her patients. We had a patient on our floor who knew they had cancer. This patient was not feeling well and came to Lowell General Hospital. It was here that the patient found out that the cancer had spread to other parts of their body. The patient, understandably, had a difficult time with this new news. The patient’s adult child had recently had a baby and the patient wanted to be here for the grandchild for as long as possible. Alexis maintained a positive attitude and spoke to the patient in a soft voice. Her conversations with the patient helped the patient to relax and stay calm. She also helped raise money to help the patient with medical bills and other expenses.

Alexis is always willing to train new employees, and she shows the true values of Lowell General Hospital. When Alexis is not working, the patients always ask for her. I believe that our patients feel the compassion and empathy Alexis has, radiating from her as she cares for them. When Alexis walks into a room she always has a smile on her face and a positive attitude. She treats her patients the way she would want her family to be treated. In my eyes, the definition of a TULIP Award winner is Alexis.”

 


 

November 2023 TULIP Award
Candace Pacheco, Ancillary Float Pool

“Sometimes you meet extremely beautiful people in your life when you are in an hour of your darkest need and fear. This is, and was, my first introduction to Candace who was floating on ICU and was my sitter for the day.

I remember the morning because I wished it had not come due to an extremely difficult night the day before. I had officially closed the door to my heart – or so I thought. I was awakened for my vitals to be taken and Candace’s face was the first thing I saw that morning. She touched my shoulder gently and spoke quietly with loving compassion. I felt the door to my heart slightly open.

As the morning progressed, my frown turned upside down as we spoke together – me crying through much of it. Candace was a calm, beautiful face mirroring peace and health the whole time. By the time 3 pm came I was smiling and laughing with hope and optimism. I will never forget Candace – her love and her compassion for listening. I am humbled by her kindness and care.”
 


 

September 2023 TULIP Award

Monica Cancel

“Monica is passionate about her job, helpful to her co-workers and caring to her patients. She is one of the most driven co-workers I have ever had the pleasure to work with. I know if I need to ask for assistance from Monica, she will give kind, compassionate care to help a patient, a new staff member, or a patient’s family member. She is reliable, incredibly skilled and very motivated to improve our department.

Monica is hard-working and eager to work on ideas for improvement. Monica helped to organize our trauma room and the fast-track supply closet in such a way that items are easy to find, keep track of, and re-stock efficiently. Working with her in the triage area means I have another incredibly skilled and diligent pair of eyes on all of the patients, their visitors and each other.

Recently, a patient returned from a test and Monica placed the patient back on the cardiac monitor, without prompting, and was the first person in the room to assist with the rapid and successful resuscitation of the patient. This is only one example of her work. Her patient care is timely, skilled and full of care. She is a present and enjoyable member of the team, and I am honored to work with her!”

TULIP Award Nomination for Monica Cancel, Emergency Department

 


 

July 2023 TULIP Award

Denise Thibodeau

“With gratitude and appreciation, I nominate Denise Thibodeau for the TULIP Award for her constant support of families in the Special Care Nursery. She is an amazing part of our team, filling so many roles. She keeps our unit running in so many more ways than ordering supplies, keeping statistics and answering phones. It’s not an exaggeration to say that she is always one step ahead.

For example, last week at the end of her shift a sick baby was being brought down from the delivery room. Denise stayed late to set up everything for the baby, which speeds the admission and improves recovery for the patient. Families were coming in to see their babies and without saying anything, Denise helped them to the visiting rooms and facilitated bonding since the nurses couldn’t step away from the new baby. That is so important to our families who are often at work and can only visit once a day. Denise models professionalism and teamwork every day.”

TULIP Award Nomination for Denise Thibodeau, Special Care Nursery

Wall of excellence recipients, Fall 2023

Congratulations to our Wall of Excellence recipients! The Wall of Excellence is a public display of recognition for Lowell General Hospital’s Patient Care Division. It is a proven testimonial to the outstanding dedication of our Patient Care team, their commitment to the hospital’s Standards of Performance and the high quality care they provide our patients each and every day.

 


 

Beth Bamberg, PCT
Roles & Responsibilities: Patient Care Technician
Department: IMC - Reilly 3

“Beth is the kindest, most compassionate and dedicated person. She treats every patient as if they were her own family. The care that Beth delivers to our patients should be emulated by all staff. Beth is one of our strongest preceptors and does so with true professionalism. She greets all new staff with open arms and goes above and beyond to make them feel welcomed and appreciated. Beth is truly a great asset to the IMC Team!”

Respectfully submitted by:
The Staff of IMC-Reilly 3

 


 

Laura Kelly, RN
Roles & Responsibilities: Registered Nurse
Department: Wound and Ostomy Clinic

“Laura plays a vital role in the continued success of the Wound and Ostomy program at Lowell General Hospital. She is always willing to go above and beyond to ensure that her patients are provided with evidence-based wound and ostomy care. Laura’s clinical expertise and commitment to patient care is evident in the relationships she establishes with her patients; recalling details from prior visits including their hobbies, interests, and families. We are fortunate to have Laura here at Lowell General!”

Respectfully submitted by:
Bonnie Boie, BSN, RN, CWCN, COCN, WOCN – Wound & Ostomy Clinic

 


 

Juliana Margarida, LICSW
Roles & Responsibilities: Licensed Social Worker
Department: Continuity of Care

“Juliana consistently demonstrates her commitment to providing Complete connected care. From referring patients to substance use treatment centers, providing clothing to those who need protection from the weather, to setting up temporary housing for our homeless/housing insecure population, Juliana does it all. Her colleagues state that her solid skills in patient advocacy, collaboration with the entire treatment team, effective communication, empathy, and advanced interpersonal intelligence make her one of the best social workers they have ever known!”

Respectfully submitted by:
Amanda Ford, MSN, MBA, RN, CMGT-BC

 


 

Edwin Parlee, PCT
Roles & Responsibilities: Patient Care Technician
Department: Cancer Center - Oncology Care Unit

“Edwin consistently goes beyond the PCT duties to think of ways to improve patient care. He started buying Bath & Body Works products with his own money and donated lotions to the unit to be used on our oncology patients. Edwin provides bed baths with aromatherapy. Patients comment on how much better it makes them feel and how the smell helps to calm them. Edwin continues to donate Bath & Body products to keep up with our supply and other  staff have been inspired to do the same. This is just one of the many ways Edwin cares for his patients.”

Respectfully submitted by:
The Staff of the Oncology Care Unit

 


 

Rosa Santiago, PCT
Roles & Responsibilities: Patient Care Technician
Department: Medical 3

“Rosa is a mentor and educator to everyone: patients, PCTs and RNs. Rosa’s voice is always heard; she is an avid advocator for both patient safety and staff. Providing Complete connected care is a standard of performance here at Lowell General Hospital and she exemplifies the meaning of treating patients in a manner that is personalized and patient-centered to meet their needs and goals of care. Rosa’s role of medical Spanish interpreter is used readily for all staff, including physicians, caring for Spanish speaking patients. The examples of Rosa’s ability to exemplify the meaning of Complete connected care are endless.”

Respectfully submitted by:
Katie Donahue, RN – Medical 3

 


 

Sokhon Sem-Rim, RN
Roles & Responsibilities: Registered Nurse
Department: Medical 3

“I enjoy working with Sokhon as I always know I will have a good day and that any concerns on a patient are addressed, followed by a complete explanation. She has a great rapport with her patients and our orthopedic physicians. When I am in charge I will often give Sokhon the patients that need a smart nurse with a kind heart and warm touch. She makes sure all patients feel safe and cared for. I am so grateful to work with her!”

Respectfully submitted by:
Darlene Riley, NA – Medical 3
Linda McLellan, RN – Medical 3

 


 

Donna Marie Stack, RT
Roles & Responsibilities: Respiratory Therapist
Department: Respiratory Therapy

“Donna Marie has been the Pulmonary Disease Navigator for two years. During this time, she has made a significant difference in many patients’ lives. It is not uncommon for her to receive calls from patients at home, asking for her advice to keep them from coming into the Emergency Department. Donna Marie goes above and beyond to provide Complete connected care to our patients. She is truly making a difference in our patients’ lives.”

Respectfully submitted by:
Mark Vallante, RT – Manager, Respiratory Therapy

 


 

Lucas Thompson, RN
Roles & Responsibilities: Registered Nurse
Department: Intensive Care Unit (ICU) - Ground

“Lucas is an exemplary nurse. He is able to identify clinical decline and intervene quickly, but always puts patient comfort at the forefront and is sure to explain what is happening to calm any anxiety the patient may have. Recently Lucas received a highly-agitated patient who he quickly realized was not going to be able to be reoriented; he utilized therapeutic communication to stabilize the patient’s mental status all while taking care of the patient clinically. Lucas’s clinical competence allowed him to treat the patient’s physical symptoms while mending the patient’s fragile emotional state.”

Respectfully submitted by:
Chelsea Lynch, RN – ICU-Ground

 


 

Suzanne Trepanier, RT
Roles & Responsibilities: Radiation Technician
Department: Imaging Services and Radiology - Interventional Radiology

“If anyone has called Interventional Radiology, they probably have spoken with Sue. As the IR Charge Tech, she is the go-to person for what is happening in the department. Sue’s calm presence, commitment to patient care and her always-positive attitude set her apart. Sue is a strong member of our team. She learned to set-up and scrub for some of the most complicated of cases. She moved seamlessly into the charge role because her colleagues, nurses and physicians respect her. Sue is a valued member of the IR team!”

Respectfully submitted by:
Martha Manning, RN, CRN, Clinical Manager – Imaging & IR Nursing

2023 Nursing Excellence Awards

During Nurses Week every May, Lowell General Hospital honors those who exemplify the unwavering commitment to patient care that is a hallmark of the nursing profession. Lowell General also presents the Florence Nightingale Award to one nurse every year who emulates the enduring symbol of Florence Nightingale herself and represents the mission, hopes and expectations of the nursing profession to its members and to the world at large.

 

Nicole Wall, RN
Department: Behavioral Health

Florence Nightingale Award

“Florence Nightingale is known for her enduring symbols. Symbols that carry the message of our essence. Symbols that give us our identity as nurses, transmittal of ideas, and the mission, hopes, and expectations of a profession to its members and to the world at large. We have the honor of recognizing a nurse that emulates that symbolism. Nicole brings her caring spirit to help our community members with behavioral health needs and advocates for services at a local, regional, and state level. She has built a team of wonderful caregivers to better serve this population.”

Respectfully submitted by Cece Lynch, DNP, RN – Vice President, Patient Care Services / Chief Nurse Executive.
 



Darlene Bennett-Sampson, RN
Roles & Responsibilities: Registered Nurse
Department: Dahod 4 - (D4)

Excellence in Community Involvement

“In addition to being a phenomenal nurse, Darlene volunteers a great deal of her time to support our patients, staff, hospital and community. Darlene volunteers her time and talent at special events and initiatives, most recently at the Lowell General Hospital Auxiliary Daffodil Day event to help raise funds for TeamWalk for CancerCare. Darlene generously offered her time and was an immense help with preparing the daffodils, as well as delivering them to patients and staff with a huge smile on her face. Darlene serves as a wonderful advocate for the Volunteer Services Department, encouraging and inspiring staff and community members to volunteer their time and make an impact.”

Respectfully submitted by:
Kacey Decker – Manager, Volunteer Services

 


 

Barbara Bergendahl, RN
Roles & Responsibilities: Registered Nurse
Department: Dahod 3 - (D3)

Excellence in Nursing Mentorship

“Barbara has done an amazing job precepting our newly hired nurses. She encourages them to be confident and independent with their nursing practice, but also ensures that their questions and concerns are addressed. She promotes a positive work environment by supporting the newly hired nurses both as a leader and staff nurse. She is comfortable with providing feedback which helps maintain a culture of safety on D3 and at Lowell General Hospital. Her transparency allows them to learn and grow in this new chapter of their nursing career.”

Respectfully submitted by:
Phuong Pham, RN – Quality Department

 


 

Randall Bomba, RN
Roles & Responsibilities: Registered Nurse
Department: Imaging Services and Radiology - Interventional Radiology

Excellence in Professional Practice

“Randy’s growth since joining IR has led him from watching and learning to a position where he now leads the discussion on how to best care for our patients. He is both caring and informative and has great communication skills with patients, their families and co-workers. The ease with which he draws patients out of their fears with his skill in conversation is inspiring to watch. He is trusted by the physicians in our practice and shares patient specific goals at the morning huddles with our team. Randy is a committed partner in the Lowell General Hospital community.”

Respectfully submitted by:
Kathleen Morrison, RN – Interventional Radiology

 



Christine Bourgeois, RN
Roles & Responsibilities: Registered Nurse
Department: Pediatrics

Excellence in Evidence-Based Practice

“Christine is a co-chair of the Pediatric Unit Practice Council. She actively reviews policies, researches current literature, and inputs change to support current evidence-based practices. Because pediatrics is a unique and specialized unit, there is often a wider scope of nursing practice that is needed to provide the best care for that specific patient and family. Christine does an incredible job recognizing and organizing information, which allows us to provide Complete connected care to our patients and families.”

Respectfully submitted by:
Bridget Trefry, CCLS – Pediatrics
 


 

Jill Espinola, RN
Roles & Responsibilities: Registered Nurse
Department: Medical Day Care Center

Excellence in Direct Patient Care

“Jill brings a vast array of clinical knowledge to the Medical Day Care unit, with over 20 years as a nurse at Lowell General Hospital. Jill demonstrates clinical expertise with every patient she encounters. She is mindful of her patients and their needs, putting them first in all aspects of their care. Patient safety is a priority for Jill. She vets the patients by calling the office practices prior to patient arrival for more information. She makes sure the patients have the accommodations needed to provide safe, appropriate care.”

Respectfully submitted by:
Marisa Fusco, RN - Medical Day Care
Christine Gillis, RN - Medical Day Care
 


 

Kimberly Neault, RN
Roles & Responsibilities: Registered Nurse
Department: Nursing Informatics - Nursing Education

Excellence in the Use of EMR Technology

“Kim routinely goes above and beyond in her Nursing Informatics role. She is committed, adept and truly excels in everything related to the EMR. Stepping out of her comfort zone, she was asked to co-chair the Nursing Informatics Council. Every month she presents new EMR information to the council. Kim is eager to hear from the staff and always follows through when more information is needed and/or issues are reported. She doesn’t stop looking into an issue until she has figured it out or advocated for it to be fixed.”

Respectfully submitted by:
The Nursing Informatics Team

 



Theresa Nicholas, RN
Roles & Responsibilities: Registered Nurse
Department: Medical Day Care Center

Excellence in Continued Professional Development 

“Terry attends all Infusion Nurse Society Conferences along with their many online webinars. She has also maintained her Certified Registered Nurse Infusion (CRNI) certification throughout her years on MDC. Terry has been a role model and mentor to our staff, sharing her vast knowledge of the medications that we administer. She can repeat verbatim information that she has learned from online conferences. Even when she is not scheduled to work, Terry makes time to attend all education programs offered by MDC.”

Respectfully submitted by:
Marisa Fusco, RN - Medical Day Care
Christine Gillis, RN - Medical Day Care

 



Kristina Rivera, RN
Roles & Responsibilities: Registered Nurse
Department: Regulatory Compliance

Excellence in Nursing Quality

“Kristina serves the Regulatory Compliance department and the entire hospital as the organization’s Regulatory Compliance specialist. In this capacity she is responsible for staying abreast of new and evolving standards associated with The Joint Commission, CMS Conditions of Participation and the Department of Public Health regulations. With her critical care background, Kristina has extensive nursing expertise across the spectrum. She is a ready resource to many, and with her vivacious personality and positive outlook, she is highly approachable and enjoys interacting with all staff.”

Respectfully submitted by:
Erin Donovan – Regulatory Compliance

 



Sovanna Sor, RN
Roles & Responsibilities: Registered Nurse
Department: Cancer Center - Oncology Care Unit

Excellence in Professional Nursing Image

“Sovanna has been with Lowell General Hospital for five years. She maintains a professional appearance and takes pride in being a nurse. She is confident in her abilities and loves educating others on the unit. She volunteers to care for the Cambodian population as she understands their cultural needs and speaks Khmer. Sovanna’s professional behavior encourages a positive work environment and teamwork on the unit. Sovanna is not only a wealth of knowledge, but she is always happy to share that knowledge to educate staff and improve patient care. Sovanna is the perfect example of a professional nursing image.”

Respectfully submitted by:
Jasmine Walker, RN – Oncology Care Unit 
Ashley Terranova, RN – Oncology Care Unit

 


 

Alicia Tanguay, RN
Roles & Responsibilities: Registered Nurse
Department: Intensive Care Unit (ICU) - ICU Float Pool

Excellence in Quality Caring

“Alicia takes the time to get to know her patients. She knows their likes, dislikes, strengths, limitations and any barriers they face. She works in partnership with patients and their families, particularly those at-risk populations who many times experience health disparities to meet their needs and ensure they are active participants in all decisions related to their care. Alicia is well-regarded and adored by her patients.”

Respectfully submitted by:
Kristin Kinglocke, RN – ICU-G
 



Outstanding Team Award

The staff from Continuity of Care was awarded Outstanding Team for characterizing the true meaning of collaboration, professionalism and dedication to working together to improve patient care. They exemplify teamwork beyond the walls of their unit by interacting with multiple departments and are always willing to go above and beyond for patients and each other.
 

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