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Patient Resources

Find answers to frequently asked questions.

Need help arranging care?

Call 978.552.4444 or 800.333.4799 to learn more.

Social worker, Danica Grillo, meeting with family at High Point House about family resources.

Home healthcare

How do I make arrangements to have a nurse come to my home?

All requests for services are processed in the Intake Department, please call them at 800.333.4799 or 978.552.4444.

Are all VNAs the same?

No. There are many different hospice and visiting nurse agencies. Our VNA is one of the largest and most respected not-for-profit agencies in the region. We offer full continuum of care for patients of all ages and every stage of illness or injury.

Who pays for the visiting nurse to come to my home?

The cost of care provided is typically covered by health insurance – including most private insurances, Medicare and Medicaid, and Senior HMO’s. Patients receiving home care services must meet certain requirements including:

  • Services must be ordered by the patient’s physician
  • The patient must be “homebound” or unable to leave home without great effort
  • The patient’s condition requires skilled care by a nurse or therapist

For more information, or to determine if you or a family member qualifies for visiting nurse services, contact the Referral Department at 800.333.4799 or 978.552.4444.

What cities and towns do you cover?

We provide care in more than 110 cities and towns in the Merrimack Valley, Northeastern Massachusetts and Southern New Hampshire. 

What is palliative care?

Palliative care is a multidisciplinary approach to specialized medical care for patients with an advanced illness. It focuses on providing patients with relief from both physical and emotional symptoms to improve their quality of life. Palliative care can help patients of all ages, at any stage of an illness and can be provided with curative treatment including chemotherapy and radiation. Palliative care is especially beneficial to patients with advanced cancer, cardiac disease, pulmonary disease end stage kidney and liver disease, dementia and Amyotrophic Lateral Sclerosis.

Hospice care

What is hospice care?

Hospice is a type of compassionate care for patients whose illness is no longer responding to treatment and who have no hope for a cure. Hospice care is designed to improve the quality of the patient’s life by providing comfort care and personalized service including:

  • Expert medical care
  • Comprehensive pain management
  • Emotional and spiritual support

Additionally, support is provided to the patient’s family throughout the illness and for at least one year beyond.

At the center of hospice is the belief that each of us has the right to die pain-free and with dignity, and that our families will receive the necessary support to allow us to do so. The focus is on caring, not curing.

While on hospice care can I still use my regular doctor?

Yes.  We encourage you to continue using your primary physician. Your care team will communicate with your physician while you are receiving services.

My mother is in a nursing home. Can she still receive hospice care?

Yes, we are committed to caring for patients nearing end-of-life whatever setting is currently called “home.”  Private homes, nursing homes, assisted livings or hospitals are all sites where hospice care can be provided.

Can a hospice patient who shows signs of getting better be returned to active treatment?

If the patient’s condition improves and the patient seems to be recuperating, patients can be discharged from hospice and return to aggressive therapy or even normal living. If the patient needs hospice care at a later date, the patient could be re-admitted to hospice.

Does hospice do anything to make death come sooner?

No.  Hospice neither hastens nor postpones dying.

A member of my family recently passed away. Where can I find a support group to help me with my grief?

We  provide a variety of support groups for people grieving the loss of a loved one, please call 800-475-8335 or see upcoming classes and events we're offering.

What cities and towns do you cover?

We provide care in more than 110 cities and towns in the Merrimack Valley, Northeastern Massachusetts, southern New Hampshire and the seacoast of southern Maine. 

Supportive services

Do you only provide services in private homes?

We will provide care wherever “home” is… whether it be an assisted living facility or a cruise ship during a family vacation.

How do you decide what services are needed?

All clients receive a comprehensive in-home assessment from a licensed nursing professional who will suggest services necessary for their safety and well-being. This allows the client and family to make an informed decision about the services needed. Once the assessment is completed, we develop a care plan that fits each client’s situation. We review the care plan on a regular basis to make sure that the services provided are appropriate and effective.

Why should I use private care services instead of hiring someone myself?

There are a number of reasons why you should choose private care services. First, all our employees are screened, have a comprehensive background check and are fully trained. Second, we provide professional liability insurance and worker’s compensation. Third, we supervise our employees to ensure the highest level of professional conduct. Finally, clients can be assured that they will receive the services they need when they need them.

How much does it cost to have private care services at my home?

The amount of service you need is completely up to you. The cost will depend on the number and frequency of the specific services needed. Information on the cost of different services is available upon request.

Large print Medicare forms

Advance Beneficiary Notice of Noncoverage (ABN)

Click on the image below to download.

Large CMS Form
Notificación previa de NO-cobertura al beneficiario (ABN)

Click on the image below to download.

Spanish CMS Form

Additional resources

Helpful links

Organizations providing information, referral and non-clinical services

Contact us

For more information on programs and services, please contact or call 800.333.4799.

Want to join our team?

Tufts Medicine Care at Home is seeking only the best! We are proud of our more than 125-year history of employing exceptional people who deliver exceptional care through a range of medical professional, paraprofessional and administrative roles.

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